Refund policy
Return & Refund Policy
Thank you for choosing our handmade products! We want you to be fully satisfied with your purchase.
Please note: We do not accept returns, but we do offer refunds within 14 days of delivery if you are not completely satisfied with your purchase.
How to Return Your Product
To initiate a refund, please email us at info@sacredtallow.com with your order number and reason for the refund request. Please note that since we don’t accept returns, refunds will be handled based on the condition and timing of your request.
Return Conditions
To be eligible for a refund, the product must be unused and in its original packaging.
14-Day Money-Back Guarantee
If you're not completely satisfied with your skincare product purchase, you can request a refund within 14 days of receiving your order. We’re committed to ensuring you have a great experience with Sacred Tallow.
Damages and Issues
Please inspect your order as soon as you receive it.
If you find any damage, defects, or incorrect items, contact us immediately at info@sacredtallow.com. We’ll quickly assess the issue and work to resolve it, ensuring you receive the quality you expect.
Shipping Issues
If you experience any issues with the shipping of your order, please send an email to info@sacredtallow.com with photos or videos of the problem. This will help us improve our shipping processes and better serve you in the future.
International Shipments
Due to the high costs associated with international shipping, we do not refund shipping fees for international orders. However, if there are issues with the product itself, we will honor our 14-day money-back guarantee and process a refund for the product value.
Refund Processing
Once we receive and inspect your refund request, we’ll notify you of the approval.
Refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.
If you haven’t received your refund after 15 business days, please contact us at info@sacredtallow.com.
Reviews and Refunds
If you’ve left a negative review and are requesting a refund, we kindly ask that you remove the review as part of the refund process. This helps us continue to improve our products and services while ensuring a fair and positive experience for all our customers.
Questions
For any questions or concerns, email us at info@sacredtallow.com. We’re here to assist you!
Thank you for supporting our small business!
Peace & Love,
The Sacred Tallow Team